A: We provide a Strategic Intelligence Layer. While spreadsheets store raw numbers, we map those numbers to your organization’s high-level goals and KPIs, automatically generating boardroom-ready narratives.
A: Most platforms charge a hidden markup on AI credits. We allow you to plug in your own Gemini API key. This gives you 100% control over your costs, ensures your data isn’t used for training others’ models, and provides total privacy.
A: Your data is stored on our private, Dockerized Linux infrastructure. We utilize Row-Level Security, meaning your data is “locked” behind a security layer that only your authenticated team members can pass.
A: Yes. You can upgrade or downgrade your tier at any time by contacting support@trackimpactnow.com. If you upgrade, the price difference will be calculated immediately; if you downgrade, the new rate will apply to your next billing cycle.
A: We offer a 30-day money-back guarantee on all new subscriptions. If you find the platform is not the right fit for your mission within your first 30 days, we will issue a full refund—no questions asked.
A: You may initiate a cancellation at any time by contacting support@trackimpactnow.com. Please note that we require a 60-day notice period for all cancellations to ensure a smooth transition of your impact data and reporting. Your service remains active throughout this notice window.
A: For annual plans, we provide a prorated refund for remaining whole months. The calculation begins only after your 60-day notice period has concluded. We do not offer partial-month or daily-prorated refunds; only complete, unused months remaining in your annual term are eligible for a refund.
For monthly plans: Because we require a 60-day notice period, any cancellation of a monthly plan will result in two additional billing cycles before the service terminates. Refunds are not issued for the current active month or the 60-day notice period. A refund is only applicable if you have pre-paid for multiple months in advance, in which case we will refund any remaining whole months that fall outside of the 60-day notice window.
Scenario: An organization with a Jan 1 – Dec 31 billing cycle gives notice on March 15th.
Notice Date: March 15.
60-Day Notice Window: Ends May 14.
Active Service Period: Your team has full access to the platform through May 14.
Refund Calculation: The refund period begins on the first day of the next whole month, which is June 1.
Eligible Refund: 7 full months (June, July, August, September, October, November, and December).
Scenario: An organization on a month-to-month plan gives notice on March 15th.
Notice Date: March 15.
60-Day Notice Window: Ends May 14.
Active Service Period: You will remain active through the current billing cycle (ending March 31) plus two additional full monthly cycles (April and May).
Eligible Refund: Since service and billing continue through the 60-day notice window, no refund is issued for monthly plans unless you have pre-paid for months beyond May 14.
Final Access: Your account will close on May 30.
